Security

Our online store recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal details and transactions is secure and confidential. Security is achieved through the following methods:

Customer identification

There are two codes used to identify you: your username and your password, which, each time you enter them, provide you with completely secure access to your personal details.

You can change your password and email address as often as you wish. You are the only one who has access to your details through the above codes and you are solely responsible for maintaining their confidentiality and concealing them from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password regularly and avoid using the same, easily detectable codes (e.g., date of birth). We also recommend that you

Customer identification

There are two codes used for your identification: your username and your password, which provide you with completely secure access to your personal data each time you enter them.

You can change your password and email address as often as you wish. You are the only one who has access to your details through the above codes and you are solely responsible for maintaining their confidentiality and concealing them from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password regularly and avoid using the same, easily detectable codes (e.g., date of birth). We also recommend that you use not only letters and numbers but also symbols when creating your password.

Ensuring the confidentiality of your personal data transfer

To ensure the confidentiality of data transfer, we use the SSL/TLS encryption protocol.

Controlled Access (firewall)

Access to the online store’s systems is controlled by a firewall, which allows customers/users to use specific services while prohibiting access to systems and databases containing confidential company data and information.

Encryption

Throughout our online store, when you enter personal data (passwords, addresses, phone numbers, credit cards, etc.), SSL/TLS encryption is used. Encryption is essentially a way of encoding information until it reaches its designated recipient, who will be able to decode it using the appropriate key. When placing an order, and provided that the user/customer has logged in to the online store with their username and personal password, all communication between your computer and our online store is encrypted.

Privacy Policy

The Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our online store. In any case, only specific authorized employees have access to your personal data, and unauthorized persons are prohibited from accessing your personal data.

Personal information we collect

You can visit our online store without having to provide us with any personal data. Each time you access our online store, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse the site, we collect information about the individual pages or products you view, which pages or search terms refer you to the online store, and information about how you interact with it. We refer to this information as “Device Information.” This data cannot be attributed to a specific individual and is intended solely for the smooth operation of our website and the improvement of our services.

We collect device information using the following technologies:

– “Cookies” are data files placed on your device or computer that include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log Files” are recorded on the server and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamp.

– “Tags,” “pixels,” and “web beacons” are electronic files used to record information about how you browse the website.

We only collect Personal Data if you voluntarily provide it to us in order to make a purchase or attempt to make a purchase through the website. In this case, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When you subscribe to our Newsletter and attempt to make a purchase through our online store, certain personal information is collected. This includes, but is not limited to, your name, billing/shipping address

When you subscribe to our Newsletter and when you attempt to make purchases through our online store, certain personal information is collected. This includes, but is not limited to, your name, billing/shipping address, payment information, email address, phone number, and parameters related to the customization of your order or shipment. We refer to this information as “Order Information” and “Newsletter Subscription Information.” Visitors who register without placing orders are equally valuable to us and are protected by the same standards as Registered Users in all respects.

When we refer to “Personal Information” in this Privacy Policy, we are referring to Device Information, Order Information, and Newsletter Subscription Information.

How we use your personal information

We generally use the Order Information we collect to fulfill orders placed through the online store (including processing payment information, arranging for shipping, and providing orders and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you
Screen our orders for potential risk or fraud
Provide you with information or advertising about our products or services
We also use your order information and pass it to the shipping company to deliver your order.

We use the Device Information we collect to help us monitor potential risks or fraud (in particular, the IP address) and, more generally, to improve and optimize our website (for example, by creating analytics about how our customers browse and interact with the Website and to evaluate the success of our advertising).

We also use your Personal Information for remarketing, including (but not limited to) Google Adwords, Facebook ads, and Moosend.

Sharing your personal information

We share your Personal Information with third parties only where necessary to fulfill your order or to achieve the purposes above. For example, we use Google Analytics to understand how our customers use the website—you can read more about how Google uses your personal information here: https://www.google.com/intl/el/policies/privacy/

You can also opt out of Google Analytics via the following link: https://tools.google.com/dlpage/gaoptout.

We share your personal information with Facebook to create more targeted advertisements. We also share your personal information with Moosend to send you newsletters and inform you about our latest offers.

If you pay by credit or debit card, we transfer your payment details to the relevant institution to process the payments.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Targeted Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at the following links:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

You can opt out of targeted advertising at the following links:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK (WITHOUT TRACKING)

Please note that we do not implement our online store’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a resident of Europe, you have the right to access personal information we maintain about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details below.

In addition, if you are a resident of Europe, please note that we process your information in order to fulfill any contracts we may have with you (for example, if you place an order through the Website) or otherwise pursue our legitimate business interests as described above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Website, we will retain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes in our practices or for other business, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]